Our services
Outbound and inbound calls: two expert divisions to handle your entire customer relationship, from prospecting to after-sales service.
Outbound call division
Prospecting & business development
Amical Phone provides seasoned sales agents to accelerate your growth: winning, qualifying and converting your prospects into customers, with rigorous KPI tracking.
- Dedicated teams and scripts co-designed with you
- Strong expertise in the energy sector (energy savings certificates, heat pumps, solar)
- Daily reporting: contacts, appointments, conversion rates
Sales prospecting
Targeting, tailored sales pitches and winning new B2B and B2C customers.
Appointment setting
Qualified calendars for your sales reps, confirmations and day-before reminders.
Database qualification
Updating, enriching and scoring your databases.
Telesales
Remote selling of your offers, closing and subscription follow-up.
Lead generation
Project detection and real-time delivery of hot leads.
Prospect & customer follow-up
Quote follow-ups, reactivation of inactive customers, loyalty and upselling.
Outbound references – Amical Phone
Inbound call division
Customer service & customer relations
Zenitris handles your inbound flows with consistently high quality standards: every customer is listened to, understood and supported until their request is resolved. People and a sense of service are at the heart of our approach.
- Extended availability up to 24/7 depending on your needs
- Multichannel handling: phone, e-mail, web forms
- Satisfaction tracking and continuous quality control
Customer service & support
Call answering, information and support for your customers.
After-sales service
Troubleshooting, service call follow-up, product returns and exchanges.
Hotline & assistance
Level 1 and 2 support, first-contact resolution.
Complaint handling
Rigorous handling, escalation and restoring customer satisfaction.
E-mails / Mailing
Multichannel management of e-mails, web forms and campaigns.
Back-office & requests
Data entry, case processing and administrative handling of requests.
Inbound references – Zenitris
Our method
Fast start-up, demanding management
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01
Audit & scoping
Analysis of your needs, goals, volumes and key indicators.
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02
Recruitment & training
A dedicated team trained on your products, your tone of voice and your tools.
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03
Launch & management
Fast start-up, daily supervision and quality control.
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04
Reporting & optimisation
Shared dashboards and continuous improvement of results.
Ready to boost your customer relations?
Contact us today and get a tailor-made solution.